Tagged buyer’s process
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Very recently, the Diaspora project (advertised as "the privacy aware, personally controlled, do-it-all distributed open source social network") on Kickstarter has caught the attention of the Twitterati, and has blown past its goal of raising $10,000 by June 1st 2010, by having raised $138,961, as of this post.
The way it works is this: people who create projects to be funded by micro-capital on Kickstarter offer differing levels of sponsorship. The more you pledge, the more you get. In this case, if you pledge $10, you get a CD (with the source code), a note from the Diaspora team and a bunch of stickers. If you pledge $2,000, you get the same as well as phone support, hosted service and a computer.
They seem to have done a few things right, either intentionally or unintentionally. (Most likely a combination of the two.) They appear to be riding a recent upswell in anti-Facebook sentiment with regards to privacy (or lack thereof) in a select minority of techie folks. Their video pitch seems to have hit the right chords (moxie, passion, hard-core geekiness), which appears to resonate with many of the same people. Lastly, I think their dandelion logo/look is, in a word: cool. (Get it? Seeds of a diaspora?)
But that is not what this post is about. This post is about how to raise micro-capital via clever pricing and bundling strategies.
Now, check out this chart I slapped together. It shows the Number of Backers per Pledge "Bucket". One might expect, very reasonably I would add, that the number of backers declines as price increases. In other words, you observe the classic, negatively sloping Demand Curve you learned about in Econ 101. As price increases, demand lessens.
But here it doesn't quite do that, does it?
Now, take a look at the chart below, and see how that translated into revenue. Shooting from the hip, one might expect, in terms of revenue by pledge bucket, to see a bell-shaped/normal distribution.
But we don't, do we?
So in this case, the secret of their success is a pricing/bundling strategy that uses t-shirts as social proof of geekiness. Or another way to look at it is: the Diaspora team has utilized Kickstarter to sell +$40,000** worth of t-shirts!
My gut tells me that the Diaspora team hit some sort of nerve that has nothing to do with the potential success or failure of their project. People think the project is cool and sticking it to The Man (i.e. Facebook), whether or not these guys succeed or fail is almost irrelevant. So, if I think the project is cool and if the project is likely to provide me substantial geek street cred -- well then, what better way to demonstrate my geekiness/validate my support for Diaspora then by sporting a Diaspora t-shirt. And looking at their de facto marketing materials, the t-shirt is likely to look good.
And if I want that t-shirt, I'd better pony up $25 for it --- which, incidentally, seems like a fair price for a t-shirt. And apparently, I am not the only one who thought that way.
- If you can harness yourself to a growing/popular social trend, you may benefit in an extraordinary manner.
- You need to think of pledges/sponsorships in terms products, pricing and value. In other words, WIIFM (What's In It For Me?).
- People get value from feeling that they have done their part (sticking it to Facebook), even if it doesn't amount to anything concrete (aside from a t-shirt). You can and should capitalize on that.
- Don't forget about reference pricing. My reference price for a generic "cool" t-shirt is around $20. Meaning, that is what I would expect to pay in a store for a t-shirt that was adequately "cool". The Diaspora t-shirt, in that light, seems like a bargain.
Full Disclosure: The only reason I noticed this pricing strategy was because I actually pledged $25 because I wanted a t-shirt (and I think about pricing stuff all the time).
For the record, I actually don't think that a self-hosted peer-to-peer social network will get off the ground in circles other than amongst hard-core geeks. As someone mentioned on a Quora thread, no one actually wants to host their own social network on a server under their bed.
But I still think these guys are worth backing. And are cool.
Lastly, I don't think this sort of hyper-success is easy to replicate, if at all -- but that doesn't mean you shouldn't think about your pricing/bundling strategy if you are trying to raise micro-capital.
Data table here:
|Number of Backers:||766||634||1,550||261||161||43||5||4|
|Percentage of Total:||4%||6%||37%||12%||15%||14%||5%||8%|
|Total Number of Backers:||3,424|
|*Will not match total pledged on http://ht.ly/1KK1b as pledge amounts are "$X or more"|
**Actually more since anyone pledging at $25 and above gets a t-shirt.
***The actual numbers in this post are already outdated, but conclusions are the same. Will update later.
I just got off a webinar about lead gen in today's economic environment. I was pleased to see several process-oriented and metrics driven marketing recommendations, including:
- need to be revenue focused, rather than # of leads focused;
- marketing taking greater responsibility for pipeline management;
- measuring, testing, refining every step of way through pipeline;
- identified information and activity overload problem;
A few key points still missing, IMHO.
First, in today's environment, business needs to be profits-focused, not just revenue-focused. This is a critical distinction. An expensive advertising campaign may add more leads to your pipeline, some of whom eventually buy. You've increased revenue, but hurt the short-term bottom line. (Arguably there may be longer-term benefits from raising "awareness" through advertising.)
Second, this may just be a language thing, but I'm guessing not. Marketing and sales professionals continue to talk about the "sales process," e.g., the necessity to create activities and produce collateral that "nurture" customers through the sales cycle. Despite the fact that this webinar correctly identified information overload as a problem, the end recommendations still pushed for "getting all the information the sales team needs into their hands." Step back! This is classic reactive marketing and emblematic of VP of Sales (& Marketing) driven marketing.
Key question to ask: what is the buyer's process.
Third, "who is the prospect" was asked at the end of the webinar, when it should have been slide 1. Even if your company was able to handle multiple segments before the economy tanked, you need to reassess to determine what are your profitable segments now. See point 1.